Committed to helping you thrive now, and beyond with personalised support coordination
Our Melbourne Office, based out of Dingley Village, is filled with an experienced team of professionals committed to enhancing the lives of those living with significant and permanent disability. Our boutique style system allows us to remain people-focused, so you’re welcomed with open arms and treated like family throughout your journey with us.
With over five decades of collective personalised support coordination across NDIS Support Coordination, Support Work and unmatched customer service, our team works within your boundaries to find the right support services that empower you, without restricting your desired lifestyle. Working closely with a Support Chain coordinator means you have the power to make your own choices around what you want access to within your plan, we’re here to help coordinate those choices for you.
Working with us is pleasant, communicative and enjoyable. Our professionalism is unmatched, and you’ll be confident knowing you have a close support team advocating for and assisting you from day one.
With over 20 years of nursing experience across Australia and overseas, Jyoti brings deep clinical insight, compassion, and practical problem‑solving to her role as a Support Coordinator.
Her clinical experience spans Intensive Care, Stroke and Neurology units, as well as General Medical and Surgical units, giving her a deep understanding of complex health needs and the realities individuals and families face within the healthcare system.
She has worked collaboratively within multidisciplinary hospital teams, bringing clear communication, clinical expertise, and a coordinated approach to patient care.
Drawing on her extensive frontline experience, Jyoti brings a calm, knowledgeable, and person‑centered approach to support coordination. She excels at navigating services, advocating for client needs, and building strong, collaborative networks that empower people to live with independence and confidence.
Driven by empathy and a genuine passion for helping others thrive, Jyoti continues to make a positive impact—supporting people not just clinically, but holistically, as they work toward their goals.
With nearly 20 years of nursing experience in both Australia and overseas, Kerryn brings a wealth of knowledge, empathy, and real-world insight to her role. During the COVID-19 pandemic, she felt the need for a meaningful change from the hospital setting and transitioned into the world of Support Coordination—where she’s been making a difference ever since.
Kerryn thrives on working closely with participants in their own homes, building trusted relationships with individuals and their families. She is passionate about helping people access the supports and services they need to live safely, independently, and with confidence. Known for her strong communication and collaborative approach, Kerryn works effectively with a person’s entire care team to ensure all aspects of their support are aligned and working well together.
Outside of work, Kerryn is a proud mum of three girls and plays an active role in her local netball club where she coaches a team, and still finds time to play the game herself.
She’s also a passionate Collingwood supporter—but we don’t hold that against her.
With over 30 years of nursing experience across major public hospitals, Jan brings a deep understanding of healthcare and a compassionate, person-centred approach to her role. She has worked in a wide range of clinical settings, with particular strength in Rehabilitation—supporting patients recovering from TAC incidents, orthopaedic procedures, and neurological or cardiology conditions. Her work in multidisciplinary teams has shaped her adaptable and collaborative style.
For more than two years, Jan has been an integral part of our team as an experienced Support Coordinator. Her strong communication skills, clinical insight, and dedication to continuous growth enable her to provide tailored support coordination that truly meets each participant’s unique needs.
Jan is passionate about helping individuals navigate the NDIS with confidence, connecting them to the right service providers to ensure their plans translate into meaningful, life-enhancing outcomes.
With nearly 40 years of nursing experience across Australia and the UK, Jodie brings a wealth of clinical knowledge and compassionate care to her role. Her diverse background spans neurosurgical, cardiothoracic, coronary care, and intensive care nursing, before transitioning into emergency and community care.
For over 13 years, Jodie managed aged care homes, with a strong focus on quality and risk management—always advocating for the wellbeing and dignity of those in her care.
Now, with over a year of experience as a Support Coordinator, Jodie continues to bring her deep healthcare expertise and unwavering passion for helping others into the NDIS space. She’s embraced the role with dedication and empathy, making a meaningful difference in the lives of participants every day.
Mandy brings 26 years of nursing experience to her role, having started her career in the cardiology unit at the Alfred Hospital. For the past 22 years, she has focused her expertise on aged care community nursing, excelling in roles such as field nurse, manager, and clinical educator.
A valued member of our team for over a year, Mandy combines her extensive clinical knowledge with a genuine passion for supporting individuals with diverse health needs. She is dedicated to empowering clients to live safely and independently within their homes and communities.
Mandy is excited to leverage her rich background within the NDIS framework, helping participants confidently navigate their plans and connect with the services that best support their goals and wellbeing.
Emily began her career in disability support as a Support Worker while completing her nursing diploma. She then spent five years at Epworth Private as a Specialist Cardiac Nurse, including working on the infectious disease ward during the pandemic. Following this intense period, Emily chose to refocus her career on community health, where her passion truly shines.
Known for her high attention to detail and thorough approach, Emily communicates regularly and effectively with the entire care team to ensure seamless coordination of supports. She is dedicated to helping participants achieve their NDIS goals through a holistic and collaborative approach, empowering individuals to live their lives on their own terms.
Outside of work, Emily is a devoted St Kilda supporter, attending as many games as possible. She also enjoys walking her brown spoodle, Albert, and hosting dinner parties for friends.
With a background as a Registered Nurse and Midwife, and hands-on experience as a Disability Support Worker, Beth brings both clinical experience and compassion to her role as a Support Coordinator.
Passionate about empowering individuals to live with dignity, independence, and joy, Beth champions person-centred care that truly reflects each participant’s unique goals and values.
Beth thrives on creating strong, trusting relationships with participants and their families, working closely to connect them with with services they need to achieve their aspirations.
When she’s not coordinating supports or liaising with care teams, you’ll find Beth cheering on the Saints with unwavering loyalty!
Jen trained as an Enrolled Nurse five years ago and has since gained experience across general medical and rehabilitation settings.
In her role as a Support Coordinator, Jen brings a combination of clinical knowledge and genuine compassion, placing great importance on building trust and fostering positive relationships.
Jen is committed to person-centred care, ensuring every interaction is respectful, reassuring, and meaningful, while supporting individuals’ dignity and empowering them to maintain their independence.
Outside of her professional role, Jen balances a busy family life with three very active teenagers. She values spending time with family and friends and enjoys travelling — or at least planning the next holiday.
Jack brings four years of dedicated experience as a Support Worker, having joined Support Chain in 2021. He has developed a versatile skill set working with a broad spectrum of clients—from supporting children with ASD to assisting adults with complex needs, including brain injuries, substance misuse, and diverse social backgrounds.
Known for his genuine commitment to empowering others, Jack thrives on helping individuals of all ages pursue their goals and improve their quality of life. His recent completion of an Advanced Diploma in Community Services further enhances his ability to provide informed, compassionate support.
Outside of work, Jack is actively involved in his community and enjoys a range of outdoor and social activities, including 4×4 driving, AFL, camping, golf, and spending quality time with friends.
Katrina brought her compassionate spirit and wealth of experience straight to Support Chain when she joined in 2021, drawing on over 25 years in the health and community sectors—as well as her own lived experience supporting family and close friends with disabilities.
Known for her kind and considerate nature, Katrina is deeply passionate about advocating for her clients’ independence, wellbeing, and overall quality of life. She creates a friendly, supportive atmosphere where participants feel heard and empowered.
Katrina takes pride in helping NDIS participants manage their daily tasks and confidently work towards their short- and long-term goals, always tailoring her support to meet their unique needs.
Cameron—known as Cam to friends and colleagues—is passionate about making a positive difference in people’s lives. With four years of experience supporting individuals with physical and intellectual disabilities, as well as clients recovering from brain injuries, Cam has been an integral part of our team since he started his career in support work.
Cam is dedicated to helping participants discover activities and opportunities that promote independence and enhance their overall wellbeing. His enthusiasm and commitment continue to make him a valuable member of our team as he grows in this rewarding field.
Outside of work, Cam enjoys playing cricket and football, staying active and connected with his community.
Kaitlyn is a qualified nurse who currently works at an Urgent Care Clinic and brings valuable experience from her time working in an Emergency Department. Alongside her clinical role, she has also been a dedicated Disability Support Worker and a valued member of our team for over five years.
With a broad background in the health sector, Kaitlyn is passionate about improving the lives of others and takes great pride in helping her clients achieve their personal goals.
Her supportive nature and clinical knowledge make her a trusted and reliable presence for the individuals and families she works with.
Hayley has been working full-time as a Disability Support Worker with us for over two years. Her friendly and approachable nature helps her connect effortlessly with clients of all ages—from younger participants to older adults.
An active and community-minded individual, Hayley enjoys playing netball, staying fit and healthy, and being involved in local activities. She thrives on challenges and is always striving to be the best version of herself.
Hayley is passionate about encouraging and motivating others to embrace a positive mindset. She is dedicated to supporting clients in achieving their goals and creating a meaningful, uplifting experience as they develop lifelong skills.
Natalie recently joined Support Chain, seeking a more fulfilling and rewarding career where she can make a meaningful difference every day.
With a decade of experience coaching girls’ AFL football, Natalie has developed a strong passion for mentoring and supporting young people. She’s excited to channel that same dedication and care into her role as a Support Worker.
Natalie is really enjoying supporting people and finds great fulfillment in this role, embracing the opportunity to make a positive impact in their lives.
Outside of work, Natalie enjoys staying active and is a proud mum to two adult sons. She is also a die-hard St Kilda supporter who loves attending games with friends and family.
With a compassionate and caring nature, Chris brings warmth and professionalism to every interaction. Backed by over 30 years of experience in client-focused industries, she is deeply committed to ensuring that each participant feels supported, heard, and empowered to reach their goals.
Chris is known for her exceptional communication skills and her ability to clearly explain complex plans and services. She takes the time to help clients understand their options and make informed choices that align with their individual needs.
Her in-depth knowledge of support services allows her to make reliable, tailored recommendations that enhance quality of life—without adding stress or disrupting daily routines. Whether you’re just starting out or navigating changes in your support plan, Chris is here to help you feel confident and connected every step of the way.
With nearly 20 years of nursing experience in both Australia and overseas, Kerryn brings a wealth of knowledge, empathy, and real-world insight to her role. During the COVID-19 pandemic, she felt the need for a meaningful change from the hospital setting and transitioned into the world of Support Coordination—where she’s been making a difference ever since.
Kerryn thrives on working closely with participants in their own homes, building trusted relationships with individuals and their families. She is passionate about helping people access the supports and services they need to live safely, independently, and with confidence. Known for her strong communication and collaborative approach, Kerryn works effectively with a person’s entire care team to ensure all aspects of their support are aligned and working well together.
Outside of work, Kerryn is a proud mum of three girls and plays an active role in her local netball club where she coaches a team, and still finds time to play the game herself.
She’s also a passionate Collingwood supporter—but we don’t hold that against her.
Michael is a seasoned professional dedicated to empowering individuals with disabilities through compassionate and personalised support coordination. With a diverse background spanning education, recruitment, and the labour industry, he brings a unique blend of experience and empathy to his role.
Motivated by a strong passion for social justice, Michael transitioned into Support Coordination to advocate directly for those who need it most. He collaborates closely with clients to develop tailored support plans, connecting them with essential resources and services that enable greater independence and wellbeing.
A key strength of Michael’s is guiding clients in effectively managing their budgets to maximise the impact of their funding throughout their plan period. His approach is grounded in empathy and teamwork, ensuring every client’s voice is heard, respected, and central to their journey.
Beyond his professional work, Michael is actively involved in community advocacy, championing accessibility and inclusion for all.
With over 30 years of nursing experience across major public hospitals, Jan brings a deep understanding of healthcare and a compassionate, person-centred approach to her role. She has worked in a wide range of clinical settings, with particular strength in Rehabilitation—supporting patients recovering from TAC incidents, orthopaedic procedures, and neurological or cardiology conditions. Her work in multidisciplinary teams has shaped her adaptable and collaborative style.
For more than two years, Jan has been an integral part of our team as an experienced Support Coordinator. Her strong communication skills, clinical insight, and dedication to continuous growth enable her to provide tailored support coordination that truly meets each participant’s unique needs.
Jan is passionate about helping individuals navigate the NDIS with confidence, connecting them to the right service providers to ensure their plans translate into meaningful, life-enhancing outcomes.
With nearly 40 years of nursing experience across Australia and the UK, Jodie brings a wealth of clinical knowledge and compassionate care to her role. Her diverse background spans neurosurgical, cardiothoracic, coronary care, and intensive care nursing, before transitioning into emergency and community care.
For over 13 years, Jodie managed aged care homes, with a strong focus on quality and risk management—always advocating for the wellbeing and dignity of those in her care.
Now, with over a year of experience as a Support Coordinator, Jodie continues to bring her deep healthcare expertise and unwavering passion for helping others into the NDIS space. She’s embraced the role with dedication and empathy, making a meaningful difference in the lives of participants every day.
Mandy brings 26 years of nursing experience to her role, having started her career in the cardiology unit at the Alfred Hospital. For the past 22 years, she has focused her expertise on aged care community nursing, excelling in roles such as field nurse, manager, and clinical educator.
A valued member of our team for over a year, Mandy combines her extensive clinical knowledge with a genuine passion for supporting individuals with diverse health needs. She is dedicated to empowering clients to live safely and independently within their homes and communities.
Mandy is excited to leverage her rich background within the NDIS framework, helping participants confidently navigate their plans and connect with the services that best support their goals and wellbeing.
Emily began her career in disability support as a Support Worker while completing her nursing diploma. She then spent five years at Epworth Private as a Specialist Cardiac Nurse, including working on the infectious disease ward during the pandemic. Following this intense period, Emily chose to refocus her career on community health, where her passion truly shines.
Known for her high attention to detail and thorough approach, Emily communicates regularly and effectively with the entire care team to ensure seamless coordination of supports. She is dedicated to helping participants achieve their NDIS goals through a holistic and collaborative approach, empowering individuals to live their lives on their own terms.
Outside of work, Emily is a devoted St Kilda supporter, attending as many games as possible. She also enjoys walking her brown spoodle, Albert, and hosting dinner parties for friends.
With a background as a Registered Nurse and Midwife, and hands-on experience as a Disability Support Worker, Beth brings both clinical experience and compassion to her role as a Support Coordinator.
Passionate about empowering individuals to live with dignity, independence, and joy, Beth champions person-centred care that truly reflects each participant’s unique goals and values.
Beth thrives on creating strong, trusting relationships with participants and their families, working closely to connect them with with services they need to achieve their aspirations.
When she’s not coordinating supports or liaising with care teams, you’ll find Beth cheering on the Saints with unwavering loyalty!
Bec is an experienced and compassionate professional with a strong background in disability support and allied health services.
Before stepping into her new role as an NDIS Support Coordinator, Bec worked as a Support Worker since 2020 and spent several years at a Speech Pathology and Occupational Therapy clinic, working in Client Connections and as a Therapy Assistant Coordinator, where she developed a deep understanding of client-centred care and the importance of collaboration across disciplines.
Bec has always been passionate about helping others – she finds purpose in supporting participants to navigate the NDIS, build their capacity and achieve their personal goals. She enjoys connecting with the people and families she helps.
Outside of the office, Bec is a proud Mum of two daughters who loves photography and volunteers with her local CFA. She loves spending time at the beach and exploring new places whenever she can.
Jen trained as an Enrolled Nurse five years ago and has since gained experience across general medical and rehabilitation settings.
In her role as a Support Coordinator, Jen brings a combination of clinical knowledge and genuine compassion, placing great importance on building trust and fostering positive relationships.
Jen is committed to person-centred care, ensuring every interaction is respectful, reassuring, and meaningful, while supporting individuals’ dignity and empowering them to maintain their independence.
Outside of her professional role, Jen balances a busy family life with three very active teenagers. She values spending time with family and friends and enjoys travelling — or at least planning the next holiday.
Mark is a calm, practical, and solutions focused NDIS Support Coordinator who brings genuine care to every participant he supports.
With five years at Support Chain across Plan Management, Support Work, IT and operational roles, he has developed a strong, well‑rounded understanding of the NDIS and how to help people access the supports they need.
With more than 30 years in client‑focused industries, Mark is known for being approachable, reliable, and committed to making the NDIS feel clearer and less overwhelming.
Outside of work, Mark is a proud father of three young adults who inspire him daily. He loves fishing, relaxing outdoors, and cheering on his favourite AFL team, bringing the same patience and positivity into the support he provides.
Shelley’s passion for empowering individuals with diverse needs is deeply rooted in both her professional experience and personal journey. Having witnessed the impact of severe Rheumatoid Arthritis on her mother’s life, Shelley was inspired to help others navigate complex care systems with compassion, understanding, and purpose.
With over 25 years of experience across the healthcare and disability sectors—including nursing, management, and service development—Shelley brings a unique blend of clinical insight and business leadership to her role. She leverages her deep understanding of the NDIS to build strong community and stakeholder relationships, identify growth opportunities, and drive sustainable service initiatives.
As a Business Development Manager in the NDIS space, Shelley is committed to aligning organisational strategy with participant outcomes. She excels at simplifying complex NDIS processes, enabling participants and partners to make informed decisions that maximise plan utilisation and support coordination effectiveness.
Her approachable leadership style, strategic mindset, and unwavering empathy make her an invaluable partner in driving innovation, service quality, and business growth within the NDIS landscape.
Bron has been working with NDIS participants since 2018, starting as a Support Coordinator helping individuals implement their NDIS Plans. Her dedication and leadership quickly saw her step into a management role, where she led teams of Support Coordinators and Support Workers to deliver impactful, person-centred support.
Now transitioning from Plan Management, Bron has taken on the role of General Manager at Support Chain. In this position, she plays a key role in guiding our team to continue delivering exceptional service and positive outcomes for our participants.
With a professional background spanning customer service, executive assistance, non-profit organisations, and the education sector, Bron is passionate about creating opportunities and ensuring people have the support they need to live their best lives. She thrives on making a real difference and brings both heart and experience to everything she does.
With over 20 years of nursing experience across Australia and overseas, Jyoti brings deep clinical insight, compassion, and practical problem‑solving to her role as a Support Coordinator.
Her clinical experience spans Intensive Care, Stroke and Neurology units, as well as General Medical and Surgical units, giving her a deep understanding of complex health needs and the realities individuals and families face within the healthcare system.
She has worked collaboratively within multidisciplinary hospital teams, bringing clear communication, clinical expertise, and a coordinated approach to patient care.
Drawing on her extensive frontline experience, Jyoti brings a calm, knowledgeable, and person‑centered approach to support coordination. She excels at navigating services, advocating for client needs, and building strong, collaborative networks that empower people to live with independence and confidence.
Driven by empathy and a genuine passion for helping others thrive, Jyoti continues to make a positive impact—supporting people not just clinically, but holistically, as they work toward their goals.
You’ll work with a designated support coordinator to assist you one on one to help achieve your goals. Think of your coordinator as a new friend, helping you live your life to the fullest.
There’s no one-size-fits-all approach to our your NDIS plan. NDIS will provide you with a tailored plan based on your individual goals, and we will help you to implement your supports.
Your support coordinator will work with you to optimise your plan’s funding, giving you equal access to more services and better opportunities.
Call us or send us an email, detailing what you need assistance with, and we’ll match you to the appropriate coordinator.
You’ll come into our office (or we’ll come to you) for a meet and greet, followed by a strategy session for your support plan.
Once you’re happy with your plan, your support coordinator will work with you to connect you to the right services and support.
The National Disability Insurance Scheme (NDIS) was introduced to provide better services, support and a better life to thousands of Australians living with significant and permanent disability. For eligible participants, the NDIS scheme helps connect people living with a disability to the support they need to enjoy their freedom and live life to the fullest.
