Committed to helping you thrive now, and beyond with personalised support coordination and plan management
Our Melbourne Office, based out of Dingley Village, is filled with an experienced team of professionals committed to enhancing the lives of those living with significant and permanent disability. Our boutique style system allows us to remain people-focused, so you’re welcomed with open arms and treated like family throughout your journey with us.
With over five decades of collective personalised support coordination across NDIS Support Coordination, Plan Management, Support Work and unmatched customer service, our team works within your boundaries to find the right support services that empower you, without restricting your desired lifestyle. Working closely with a Support Chain coordinator means you have the power to make your own choices around what you want access to within your plan, we’re here to help coordinate those choices for you.
Working with us is pleasant, communicative and enjoyable. Our professionalism is unmatched, and you’ll be confident knowing you have a close support team advocating for and assisting you from day one.
Shelley developed her passion for working with clients with special needs through her work as an NDIS support coordinator, and from her own family life experiences, after her mother was severely disabled with Rheumatoid Arthritis.
With over 25+ year’s experience in the healthcare industry, across nursing, management and other support services, Shelley integrates her experience and wealth of knowledge into her support coordination work at Support Chain.
Among many talents, Shelley is able to translate confusing medical terminology into plain language for her clients, so they can better understand their NDIS plan and what’s involved.
While working with an acquired disability (vision Impairment), Alisa’s support experience began with close family members and friends, who live with various disabilities. She’s worked with clients living with Autism, intellectual disability, vision impairment, MS, dementia, mental illness and chronic health conditions.
When you work with Alisa, you’ll always be on her radar to ensure you achieve all of your goals. From planning out the right support for your unique needs, to reaching your NDIS plan requirements and providing ongoing support to help you live an independent life filled with enjoyable experiences.
Kerryn is a nurse of almost 20 years working in Australia and overseas. During covid-19, Kerryn felt she needed a change out of the hospital setting and began her career as a Specialist Support Coordinator and Support Coordinator. Kerryn thrives on seeing people in their own homes, working with them and their families to assist them to access the supports and services they need. Kerryn communicates and liaises well with a persons’ whole care team to help ensure they live as safely and as independently as possible.
Kerryn is a mum of 3 children and is very active and involved in the local community volunteering as the President of a local netball club and coaching a netball team as well as playing herself.
She is a passionate Collingwood supporter (but we don’t hold that against her).
Campaigning for the introduction and bipartisan support of the NDIS. Travis until very recently continued to liaise with the NDIA to further develop employment supports in his role as a subject matter expert while delivering the NDIS in the community.
Travis has a sincere approachable style and wealth of knowledge leading high performing teams in the disability sector. While working with you to achieve your NDIS goals, it is Travis’ goal to provide you with a positive NDIS experience. Travis’ experience expands over 15+ years, working across a range of services in the disability sector including liaising with multiple funding sources and service providers specialising in Assistive Technology and Home Modifications.
Jan is a nurse with over 30 years of experience in various health care settings, working for major public hospitals throughout her career.
Jan’s adaptability is evident, she excelled in Rehabilitation caring for patient’s recovering from TAC, orthopaedic, Neurology and cardiology conditions collaborating with diverse professionals working in a multidisciplinary health care setting. Jan’s dedication to growth stands out, her adept communication skills and teamwork underscore her commitment to provide quality Support coordination tailored to the unique individual.
Jan joins our team as an experienced Support Coordinator enabling participants to engage with the most appropriate service providers to assist with the individual’s NDIS Plan.
Jack joined Support Chain in 2021 and brings a diverse range of skills, from supporting children with ASD, to working with adults with varied backgrounds including brain injuries, substance misuse and criminal histories.
Jack is very active in the community and enjoys helping people strive for their goals and is eager to assist as many people as he can. He has recently completed an Advanced Diploma in Community Services and has taken on a leadership role at Support Chain.
Jack enjoys spending time with friends, 4X4 Driving, AFL, Camping and Golf.
Katrina hit the ground running with Support Chain, having her own lived experience assisting family members and close friends who live with various disabilities.
With over 25+ year’s experience working across the health and community industries, Katrina has developed a strong passion for advocating her client’s support, independence and overall wellbeing. On top of creating a friendly, accommodating atmosphere, Katrina is committed to assisting NDIS participants to achieve their daily tasks and support them to work towards short and long term goals.
Cameron’s passion lies within the industry of helping others. Cameron (or Cam for short) has experience working with people who have physical and intellectual disabilities, as well as with clients who have suffered brain injuries. We’ve all gotta start somewhere and, lucky for us, Cameron has kickstarted his career path into support work with our team.
Cameron is currently studying Cert IV in Mental Health Peer Support, looking to help those who need it by seeking out activities and opportunities they’re eligible for that will increase their independence and improve their overall mental health.
Kaitlyn has a wide range of experience within the health sector. Kaitlyn enjoys helping her clients and making their life that little bit easier.
She enjoys seeing her clients achieve their goals.
Kaitlyn has great computer skills which she has used to help families with primary school-aged children tackle remote learning over the past couple of years. She has gained the knowledge of how to play Roblox with participants while they are in isolation.
Hayley’s interests include playing netball, staying fit and healthy and being a part of the community.
She enjoys being active and taking on challenges to be the best version of herself and she hopes to help encourage and motivate people to feel the same. She is eager to help fulfil people’s goals and support them to have a positive experience as they develop lifelong skills.
Ella is the newest member of the Support Chain team. She is currently studying to become an enrolled nurse and is super excited to support and help people in nursing and people with disabilities.
Ella loves travelling, watching AFL footy and spending time with family & friends.
Ella has always had an interest in helping and supporting people whether it’s through helping people to do activities, helping with people’s personal goals or skills, or just to have a fun day out.
While working with an acquired disability (vision Impairment), Alisa’s support experience began with close family members and friends, who live with various disabilities. She’s worked with clients living with Autism, intellectual disability, vision impairment, MS, dementia, mental illness and chronic health conditions.
When you work with Alisa, you’ll always be on her radar to ensure you achieve all of your goals. From planning out the right support for your unique needs, to reaching your NDIS plan requirements and providing ongoing support to help you live an independent life filled with enjoyable experiences.
Kerryn is a nurse of almost 20 years working in Australia and overseas. During covid-19, Kerryn felt she needed a change out of the hospital setting and began her career as a Specialist Support Coordinator and Support Coordinator. Kerryn thrives on seeing people in their own homes, working with them and their families to assist them to access the supports and services they need. Kerryn communicates and liaises well with a persons’ whole care team to help ensure they live as safely and as independently as possible.
Kerryn is a mum of 3 children and is very active and involved in the local community volunteering as the President of a local netball club and coaching a netball team as well as playing herself.
She is a passionate Collingwood supporter (but we don’t hold that against her).
With a background in teaching and education, Despena entered the disability field as she enjoys supporting people in their personal development. Having previously worked for the Brotherhood of St Laurence as a Local Area Coordinator, Despena wanted to expand the ways in which she could support people by becoming a Support Coordinator.
Despena enjoys assisting people in reaching their goals in life, and loves to see people gain confidence and independence. She is empathetic and approachable, and will always try to get the best outcomes for the people she supports.
A compassionate and caring nature is what drives Chris’s friendly interactions with each one of her clients. With over 30+ year’s experience in client-focused industries, Chris’s top priority is making sure each participant has a strong support system behind them to help them reach their goals.
Chris is an exceptional communicator and knows the importance of helping her clients understand their plans and the wide range of services available to them.
With a reliable understanding of support services, Chris will help connect you with the right service that enhances your lifestyle and wellbeing, without disrupting your schedule.
Campaigning for the introduction and bipartisan support of the NDIS. Travis until very recently continued to liaise with the NDIA to further develop employment supports in his role as a subject matter expert while delivering the NDIS in the community.
Travis has a sincere approachable style and wealth of knowledge leading high performing teams in the disability sector. While working with you to achieve your NDIS goals, it is Travis’ goal to provide you with a positive NDIS experience. Travis’ experience expands over 15+ years, working across a range of services in the disability sector including liaising with multiple funding sources and service providers specialising in Assistive Technology and Home Modifications.
Michael is a seasoned professional dedicated to empowering individuals with disabilities through support coordination. With a background in education, recruitment, and labour industries, Michael brings a wealth of experience and empathy to his role.
Driven by a passion for social justice, Michael transitioned into Support Coordination to directly advocate for those in need. He works closely with clients to develop personalised support plans, connecting them with vital resources and services.
Michael’s approach is marked by empathy and collaboration, ensuring clients’ voices are heard and respected. Outside of work, he’s actively involved in community advocacy, striving to promote accessibility and inclusion for all.
Jan is a nurse with over 30 years of experience in various health care settings, working for major public hospitals throughout her career.
Jan’s adaptability is evident, she excelled in Rehabilitation caring for patient’s recovering from TAC, orthopaedic, Neurology and cardiology conditions collaborating with diverse professionals working in a multidisciplinary health care setting. Jan’s dedication to growth stands out, her adept communication skills and teamwork underscore her commitment to provide quality Support coordination tailored to the unique individual.
Jan joins our team as an experienced Support Coordinator enabling participants to engage with the most appropriate service providers to assist with the individual’s NDIS Plan.
Shelley developed her passion for working with clients with special needs through her work as an NDIS support coordinator, and from her own family life experiences, after her mother was severely disabled with Rheumatoid Arthritis.
With over 25+ year’s experience in the healthcare industry, across nursing, management and other support services, Shelley integrates her experience and wealth of knowledge into her support coordination work at Support Chain.
Among many talents, Shelley is able to translate confusing medical terminology into plain language for her clients, so they can better understand their NDIS plan and what’s involved.
Bron has been working with NDIS participants since 2018 when she started as a Support Coordinator assisting people to implement their NDIS Plans. She then led a team of Support Coordinator’s and Support Workers and thrived on sharing knowledge and experience to achieve results and outcomes for both staff and participants.
She now enjoys the role of Plan Manager at Support Chain where she can continue to assist people by helping them manage their NDIS funding and is passionate that everyone has opportunities and receives the support they need to live their best lives.
Bron has worked in various customer service and executive assistant roles in her career including non-profit organisations and the educational sector and thrives on making a difference to people’s lives.
You’ll work with a designated support coordinator to assist you one on one to help achieve your goals. Think of your coordinator as a new friend, helping you live your life to the fullest.
There’s no one-size-fits-all approach to our your NDIS plan. NDIS will provide you with a tailored plan based on your individual goals, and we will help you to implement your supports.
Your support coordinator will work with you to optimise your plan’s funding, giving you equal access to more services and better opportunities.
Call us or send us an email, detailing what you need assistance with, and we’ll match you to the appropriate coordinator.
You’ll come into our office (or we’ll come to you) for a meet and greet, followed by a strategy session for your support plan.
Once you’re happy with your plan, your support coordinator will work with you to connect you to the right services and support.
The National Disability Insurance Scheme (NDIS) was introduced to provide better services, support and a better life to thousands of Australians living with significant and permanent disability. For eligible participants, the NDIS scheme helps connect people living with a disability to the support they need to enjoy their freedom and live life to the fullest.
Support Chain proudly acknowledge Aboriginal and Torres Strait Islander people as the first peoples and Traditional Owners and custodians of the land and waterways on which we live, work, and gather as a community. We honour and pay our respects to Elders past, present and emerging.
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